Mobile Technician Job in Kollam

Kollam, Kerala Full Time Date: 08 May 2024

Job description

Diagnosis: Assessing mobile devices to identify hardware and software issues reported by users. This may involve troubleshooting problems such as screen damage, battery issues, software crashes, or connectivity issues. Hardware Repair: Repairing or replacing faulty components in mobile devices, including screens, batteries, cameras, charging ports, speakers, and microphones. This may involve disassembling devices, using specialized tools and equipment to diagnose and repair issues, and reassembling devices once repairs are complete. Software Troubleshooting: Identifying and resolving software-related problems on mobile devices, including operating system errors, app crashes, malware infections, and software conflicts. This may involve performing software updates, resetting devices to factory settings, and reinstalling operating systems or apps. Data Transfer and Recovery: Transferring data between mobile devices, backing up data, and recovering data from devices that have experienced data loss due to hardware failure, software corruption, or accidental deletion. This may involve using data recovery software, accessing cloud backups, or retrieving data from damaged devices. Unlocking and Jailbreaking: Unlocking mobile devices from carrier restrictions or jailbreaking devices to remove software limitations and gain additional functionality. This may involve using specialized tools or software to modify device settings and permissions. Battery Optimization: Optimizing battery performance and lifespan by diagnosing battery issues, recalibrating batteries, and advising users on best practices for battery usage and charging habits. Customer Service: Providing courteous and professional service to customers, addressing inquiries, explaining repair options, and keeping customers informed about the status of their devices during the repair process. Quality Assurance: Ensuring that repaired devices meet quality standards and perform reliably after repairs. This may involve conducting post-repair testing, quality checks, and follow-up inspections to verify that issues have been resolved satisfactorily. Inventory Management: Managing inventory of spare parts, tools, and equipment needed for mobile device repairs. This includes ordering replacement parts, maintaining stock levels, and organizing parts inventory for easy access. Technical Support: Providing technical support and assistance to mobile device users, including troubleshooting problems, answering questions, and providing guidance on device usage, maintenance, and care. Continuous Learning: Staying updated on new mobile device technologies, repair techniques, and industry trends through ongoing training, certification programs, and professional development opportunities. Documentation: Maintaining accurate records of mobile device repairs, including diagnostic findings, repair procedures, parts used, and service charges. This may involve updating repair logs, creating service reports, and documenting warranty information.