Diagnosis and Troubleshooting: Assessing and diagnosing hardware and software issues reported by users or identified through diagnostic tools. Conducting thorough troubleshooting to identify the root cause of laptop problems, including hardware failures, software conflicts, or malware infections. Repair and Maintenance: Performing repairs and replacements of faulty laptop components, such as hard drives, RAM modules, motherboards, keyboards, screens, and batteries. Cleaning and maintaining laptops to ensure optimal performance and longevity, including removing dust and debris, applying thermal paste, and checking for signs of wear or damage. Software Installation and Configuration: Installing, configuring, and troubleshooting operating systems (e.g., Windows, macOS, Linux) and software applications on laptops. Performing software updates, patches, and driver installations to ensure compatibility and security. Data Backup and Recovery: Assisting users with data backup procedures to prevent data loss in the event of hardware failure or software corruption. Performing data recovery tasks to retrieve lost or deleted files from damaged or malfunctioning laptops. Hardware Upgrades and Maintenance: Advising users on hardware upgrade options to improve performance or expand storage capacity. Installing and configuring hardware upgrades, such as SSDs, RAM, or Wi-Fi adapters, and ensuring compatibility with existing laptop components. Customer Service and Support: Providing technical support and assistance to users experiencing laptop-related issues, both in-person and remotely. Communicating with users to explain technical concepts, troubleshooting steps, and repair options in a clear and understandable manner. Documentation and Reporting: Documenting repair activities, including diagnostic findings, repair procedures, and parts used, in service tickets or maintenance logs. Generating reports on common laptop issues, repair trends, and recommendations for preventive maintenance or hardware/software upgrades.