Inside Sales Staff Job in Thalassery

Thalassery, Kerala Full Time Date: 30 May 2024

Job description

Prospecting and Lead Generation: Identifying potential customers and generating leads through research, cold calling, networking, and inbound inquiries. This involves understanding the target market and qualifying leads based on their needs, interests, and purchasing potential. Sales Presentations: Conducting sales presentations or demonstrations to showcase products or services and highlight their features, benefits, and value proposition. Tailoring presentations to address the specific needs and pain points of individual prospects. Customer Relationship Management: Building and nurturing relationships with prospects and customers to understand their requirements, gain their trust, and maintain ongoing communication. Following up with leads, providing product information, addressing concerns, and offering solutions to drive customer engagement and loyalty. Sales Negotiation: Negotiating pricing, terms, and contract agreements with customers to close deals and achieve sales targets. Handling objections, resolving concerns, and providing persuasive arguments to overcome sales objections and objections. Order Processing and Administration: Managing sales orders, processing transactions, and coordinating with internal teams to ensure timely delivery or fulfillment of orders. Maintaining accurate records of sales activities, customer interactions, and order details using CRM software or sales tracking systems. Market Research and Competitive Analysis: Conducting market research and competitive analysis to stay informed about industry trends, customer preferences, competitor offerings, and pricing strategies. Using market insights to refine sales strategies, identify opportunities, and differentiate products or services. Sales Reporting and Analysis: Generating sales reports, analyzing sales performance metrics, and tracking key performance indicators (KPIs) such as sales revenue, conversion rates, pipeline growth, and customer acquisition costs. Using data-driven insights to evaluate sales effectiveness, identify areas for improvement, and make informed business decisions. Product Knowledge and Training: Staying updated on product features, specifications, and updates to effectively communicate product value propositions and benefits to customers. Participating in ongoing sales training programs, workshops, or product demonstrations to enhance product knowledge and sales skills. Collaboration and Teamwork: Collaborating with sales teams, marketing teams, customer support teams, and other departments to align sales efforts with overall business objectives. Sharing feedback, best practices, and market insights to improve sales performance and achieve collective goals. Customer Support and Service: Providing post-sales support, assistance, and follow-up to ensure customer satisfaction, address inquiries, resolve issues, and facilitate customer retention and repeat business.