Inside Sales Staff Job in Kozhikode

Kozhikode, Kerala Full Time Date: 06 April 2024

Job description

Lead Generation: Generate sales leads through various channels, including cold calling, email campaigns, social media outreach, and website inquiries. Identify potential customers who have expressed interest in the company's products or services. Prospecting and Qualification: Research and qualify leads to determine their suitability and potential as customers. Assess their needs, budget, timeline, and decision-making authority to prioritize sales efforts and focus on qualified prospects. Product or Service Presentation: Present the company's products or services to potential customers in a compelling and persuasive manner. Highlight key features, benefits, and value propositions to address customer needs and pain points effectively. Consultative Selling: Adopt a consultative approach to selling by understanding customer requirements, preferences, and challenges. Listen actively to customer feedback, ask probing questions, and offer customized solutions that meet their specific needs and objectives. Sales Pitch and Negotiation: Develop persuasive sales pitches and presentations tailored to different customer segments and buying personas. Handle objections, address concerns, and negotiate terms and pricing to close deals and win customer confidence. Relationship Building: Build and nurture relationships with prospects and customers through regular communication, follow-up, and relationship-building activities. Establish trust, credibility, and rapport to foster long-term partnerships and repeat business. Sales Pipeline Management: Manage the sales pipeline effectively to track leads, opportunities, and sales activities. Update CRM (Customer Relationship Management) systems with accurate and up-to-date information on sales prospects, interactions, and deal status. Quota Achievement: Meet or exceed sales targets, quotas, and performance metrics set by the sales manager or management team. Work diligently to achieve sales goals and contribute to the overall revenue growth and success of the organization. Cross-Selling and Up-Selling: Identify opportunities for cross-selling additional products or services to existing customers and up-selling higher-value offerings. Present relevant add-on products or upgrades that enhance the customer's experience and provide additional value. Customer Service and Support: Provide excellent customer service and support throughout the sales process and beyond. Address customer inquiries, resolve issues, and ensure customer satisfaction to build loyalty and enhance the company's reputation. Market Research and Feedback: Gather market intelligence, competitor insights, and customer feedback to inform sales strategies and product development efforts. Stay informed about industry trends, customer preferences, and competitive offerings. Collaboration with Sales Team: Collaborate closely with the sales team, including field sales representatives, account managers, and sales managers, to align sales efforts, share information, and support collective sales objectives. Training and Development: Participate in ongoing training and development programs to enhance sales skills, product knowledge, and sales techniques. Stay updated on sales methodologies, best practices, and industry trends to continuously improve performance. Documentation and Reporting: Prepare sales reports, forecasts, and analyses to track sales performance, trends, and opportunities. Document sales activities, customer interactions, and deal details accurately for reporting and analysis purposes. Adaptability and Resilience: Adapt to changing market conditions, customer needs, and sales strategies with flexibility and resilience. Embrace challenges, learn from setbacks, and continuously refine sales approaches to achieve success in a dynamic sales environment.