Inside Sales Staff Job in Kottayam

Kottayam, Kerala Full Time Date: 21 June 2024

Job description

Prospecting and Lead Generation: Identify potential customers and businesses that could benefit from the products or services offered. Conduct research to gather information on prospects and qualify leads based on their needs and purchasing potential. Customer Engagement: Initiate contact with leads and prospects through phone calls, emails, or digital communication channels. Educate potential customers about products or services, highlighting features, benefits, and value propositions. Sales Presentations and Demonstrations: Deliver compelling sales presentations or demonstrations to showcase products or services effectively. Address customer questions, objections, and concerns to build confidence and trust in the offerings. Sales Negotiation and Closing: Negotiate terms of sales agreements, pricing, discounts, and payment terms to secure customer commitments. Close sales by obtaining purchase orders or agreements from customers, ensuring all necessary documentation is completed accurately. Customer Relationship Management: Maintain ongoing communication with existing customers to foster relationships, identify new sales opportunities, and address customer needs. Follow up on leads and sales inquiries promptly to maintain engagement and convert prospects into customers. Sales Reporting and Analysis: Track sales activities, pipeline progress, and results using CRM (Customer Relationship Management) systems or sales tracking tools. Generate sales reports, analyze sales performance metrics, and provide insights to management for strategic decision-making. Collaboration and Coordination: Coordinate with marketing teams to align sales efforts with promotional campaigns, lead generation activities, and marketing initiatives. Collaborate with other departments such as customer support, product management, and finance to ensure smooth sales processes and customer satisfaction. Continuous Learning and Improvement: Stay updated on industry trends, market developments, and competitive landscape to adapt sales strategies accordingly. Participate in training programs, workshops, or professional development activities to enhance sales skills and product knowledge.