Inside Sales Staff Job in Kottayam

Kottayam, Kerala Full Time Date: 06 June 2024

Job description

Customer Outreach: Initiating contact with potential customers through outbound calls, emails, or other communication channels. You research leads, identify prospects, and reach out to them to introduce products or services and generate interest. Product Knowledge: Demonstrating a thorough understanding of the products or services offered by the company. You educate customers about product features, benefits, pricing, and promotions, and address any questions or concerns they may have. Sales Presentations: Conducting sales presentations or demonstrations to showcase products or services to potential customers. You tailor presentations to meet the needs and preferences of each customer and highlight key selling points and value propositions. Lead Qualification: Qualifying leads to determine their level of interest, needs, and purchasing readiness. You ask probing questions, gather information about prospects' requirements and budget, and assess whether they are a good fit for the company's products or services. Pipeline Management: Managing sales pipelines and tracking leads through the sales process. You update CRM systems or databases with lead information, record interactions and outcomes, and prioritize leads based on their likelihood to convert into customers. Sales Negotiation: Negotiating terms and pricing with customers to close sales and secure agreements. You address objections, overcome resistance, and negotiate mutually beneficial terms to finalize deals and win customer commitments. Order Processing: Processing orders and managing sales transactions accurately and efficiently. You generate quotes, create sales orders, process payments, and ensure that orders are fulfilled promptly and according to customer specifications. Follow-Up and Relationship Building: Following up with customers to nurture relationships and maintain communication throughout the sales cycle. You send follow-up emails, make follow-up calls, and provide ongoing support and assistance to customers to foster trust and loyalty. Sales Reporting and Analysis: Tracking sales performance and analyzing sales data to evaluate progress towards targets and identify areas for improvement. You generate sales reports, analyze sales trends, and provide insights and recommendations to sales management. Collaboration with Sales Team: Collaborating with the sales team and other departments such as marketing, customer service, and product development to achieve sales objectives. You share feedback, insights, and customer intelligence with cross-functional teams to support overall sales efforts and customer satisfaction.