Inside Sales Staff Job in Kottayam

Kottayam, Kerala Full Time Date: 18 April 2024

Job description

Lead Generation: Identify and qualify leads through research, prospecting, and cold calling/emailing. Utilize various sources such as databases, social media, and referrals to generate new business opportunities. Customer Outreach: Reach out to potential customers via phone calls, emails, or other communication channels to introduce products or services, present sales pitches, and educate prospects about the benefits and features of offerings. Product Knowledge: Develop a deep understanding of the products or services offered by your organization, including features, specifications, pricing, and competitive advantages. Be able to effectively communicate value propositions to prospects and address their questions or concerns. Sales Presentations: Conduct sales presentations or demonstrations remotely to showcase products or services and highlight their benefits. Tailor presentations to the needs and preferences of each prospect to increase engagement and interest. Negotiation and Closing: Negotiate terms of sale, pricing, and contracts with customers to secure deals and close sales. Overcome objections, address concerns, and highlight value propositions to persuade prospects to make purchasing decisions. Relationship Building: Build and maintain relationships with customers to foster loyalty and repeat business. Follow up with leads regularly to nurture relationships, provide ongoing support, and identify upselling or cross-selling opportunities. Pipeline Management: Manage sales pipeline effectively by tracking leads, opportunities, and sales activities in CRM (Customer Relationship Management) software. Keep records up-to-date and prioritize follow-up activities to maximize sales efficiency. Sales Support: Provide support to customers throughout the sales process, including answering inquiries, providing product information, and assisting with order processing. Ensure a seamless customer experience from initial contact to post-sale support. Performance Metrics: Meet or exceed sales targets, quotas, and performance metrics set by the organization. Monitor progress against goals and take proactive measures to achieve or exceed sales objectives. Continuous Learning: Stay updated on industry trends, sales techniques, and product knowledge through ongoing training and professional development opportunities. Seek feedback and coaching from sales managers to improve sales skills and performance.