Inside Sales Staff Job in Kollam

Kollam, Kerala Full Time Date: 25 April 2024

Job description

Prospecting: Identify and research potential leads and prospects through various sources such as databases, social media, and networking platforms. Generate new business opportunities by reaching out to potential customers via phone calls, emails, or other communication channels. Lead Qualification: Qualify leads based on predefined criteria such as budget, need, timeline, and decision-making authority. Conduct thorough needs assessments and gather relevant information to determine the suitability of products or services for the prospect. Product Knowledge: Develop a deep understanding of the products or services offered by the company, including features, benefits, pricing, and competitive positioning. Articulate value propositions effectively to prospects and address any questions or objections they may have. Sales Presentations: Deliver engaging and persuasive sales presentations or demonstrations to showcase the benefits and advantages of the company's products or services. Tailor presentations to the specific needs and preferences of each prospect to maximize impact and relevance. Proposal Preparation: Prepare and customize sales proposals, quotes, or contracts based on prospect requirements and preferences. Clearly outline pricing, terms, and conditions to facilitate decision-making and expedite the sales process. Closing Deals: Proactively follow up with prospects to overcome objections, address concerns, and negotiate terms to close sales. Use effective sales techniques such as trial closes, assumptive closes, and value-based selling to secure commitments from prospects. Pipeline Management: Maintain accurate and up-to-date records of sales activities, interactions, and opportunities in the company's CRM system. Manage and prioritize leads and opportunities effectively to maximize sales productivity and conversion rates. Customer Relationship Management: Build and nurture relationships with prospects and customers through regular communication and follow-up. Provide excellent customer service, address inquiries promptly, and foster trust and rapport to drive customer loyalty and repeat business. Cross-Selling and Up-Selling: Identify opportunities to cross-sell or up-sell additional products or services to existing customers. Recommend complementary offerings based on customer needs and preferences to increase revenue and customer lifetime value. Sales Reporting: Generate and analyze sales reports, metrics, and KPIs to track performance against targets and objectives. Identify trends, patterns, and areas for improvement, and provide insights and recommendations to management for optimization. Continuous Learning: Stay updated on industry trends, market dynamics, and competitor activities relevant to the company's products or services. Participate in training programs, workshops, and professional development opportunities to enhance sales skills and knowledge. Team Collaboration: Collaborate with colleagues in sales, marketing, customer service, and other departments to align efforts and achieve common goals. Share best practices, insights, and resources to support team success and foster a culture of collaboration and excellence.