Inside Sales Staff Job in Alathur

Alathur, Kerala Full Time Date: 20 May 2024

Job description

Lead Generation: Research and identify potential customers or leads within target markets or industries using various sources such as databases, social media, and online directories. Use lead generation tools and techniques to build a pipeline of qualified leads. Prospecting: Reach out to prospects via phone calls, emails, or social media messages to introduce products or services, identify needs, and qualify leads. Engage in proactive prospecting activities to uncover new business opportunities and expand the customer base. Relationship Building: Build and maintain relationships with prospects through regular communication and follow-up interactions. Listen to customer needs, address inquiries, and provide relevant information or solutions to nurture leads and move them through the sales funnel. Product Presentations: Conduct product demonstrations, presentations, or webinars to showcase features, benefits, and value propositions to potential customers. Tailor presentations to address specific customer needs and highlight key selling points. Sales Consultation: Act as a trusted advisor to prospects by understanding their business challenges, goals, and requirements. Offer expert advice, recommendations, and solutions to help prospects make informed purchase decisions. Quoting and Proposal Preparation: Prepare quotes, proposals, and sales contracts based on customer requirements, pricing guidelines, and company policies. Present pricing options, negotiate terms, and address objections to facilitate the sales process. Order Processing: Process sales orders, contracts, and documentation accurately and efficiently using sales automation tools or CRM systems. Coordinate with internal teams, such as sales support, operations, and finance, to ensure seamless order fulfillment and customer satisfaction. Pipeline Management: Manage and prioritize sales opportunities and leads in the sales pipeline to maximize conversion rates and achieve sales targets. Track prospect interactions, update CRM records, and forecast sales performance based on pipeline analysis. Sales Reporting: Generate reports and metrics related to sales activities, performance, and outcomes. Monitor key performance indicators (KPIs), such as conversion rates, win rates, and sales velocity, to evaluate sales effectiveness and identify areas for improvement. Customer Service: Provide excellent customer service throughout the sales process, from initial contact to post-sales support. Address customer inquiries, resolve issues, and ensure a positive buying experience to foster customer loyalty and retention. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments that may impact sales opportunities or customer needs. Use market intelligence to adapt sales strategies, refine messaging, and capitalize on emerging opportunities. Continuous Learning and Development: Stay updated on product knowledge, sales techniques, and industry best practices through training programs, webinars, and self-study. Continuously improve selling skills, communication skills, and product expertise to enhance sales performance and achieve career growth.