Inside Sales Executive Job in Kottayam

Kottayam, Kerala Full Time Date: 26 June 2024

Job description

Lead Generation: Prospecting and identifying potential customers or clients through various channels such as cold calling, email campaigns, and social media outreach. Qualifying leads based on specific criteria and determining their interest and readiness to purchase. Sales Presentations and Demonstrations: Conducting virtual or phone-based sales presentations, demonstrations, and product/service walkthroughs for prospects. Articulating the value proposition of products or services to address customer needs and objections. Relationship Building: Building and maintaining strong relationships with prospects and clients through regular communication and follow-up. Understanding customer requirements, challenges, and preferences to tailor solutions and foster trust. Sales Negotiation and Closing: Negotiating terms of sales agreements, contracts, and pricing to reach mutually beneficial outcomes. Overcoming objections and handling customer concerns to facilitate the closing of sales deals. Pipeline Management: Managing and prioritizing sales opportunities and leads in CRM (Customer Relationship Management) systems. Monitoring sales pipeline metrics, tracking progress, and forecasting sales projections accurately. Collaboration with Sales Team: Collaborating with outside sales teams, account managers, and other departments to coordinate sales efforts and support customer needs. Providing feedback and insights from customer interactions to improve sales strategies and processes. Customer Service and Support: Providing pre-sales and post-sales support to customers, including answering product/service inquiries, resolving issues, and ensuring customer satisfaction. Addressing customer feedback and escalating complex issues to appropriate departments as needed. Market and Competitor Analysis: Monitoring market trends, competitor activities, and industry developments to identify opportunities and challenges. Adjusting sales strategies and tactics based on market insights to maintain a competitive edge. Sales Reporting and Analysis: Generating sales reports, performance metrics, and KPIs (Key Performance Indicators) to evaluate sales effectiveness and productivity. Analyzing sales data to identify trends, opportunities for improvement, and areas of success. Continuous Learning and Development: Staying updated on product knowledge, industry trends, and sales techniques through training programs, workshops, and professional development opportunities. Improving sales skills and adapting to evolving market conditions to achieve sales targets and career growth.