Inside Sales Executive Job in Kollam

Kollam, Kerala Full Time Date: 06 April 2024

Job description

Lead Generation: Identify and prospect potential customers through various sources, including cold calling, lead databases, inbound inquiries, and referrals. Research target industries, market segments, and decision-makers to generate qualified leads for sales opportunities. Outbound Sales Calls: Conduct outbound sales calls to engage prospects, introduce products or services, and qualify leads based on their needs, interests, and buying potential. Use persuasive communication techniques to overcome objections and secure appointments or sales opportunities. Sales Presentations: Deliver compelling sales presentations, product demonstrations, and value propositions to prospects via phone, webinars, or virtual meetings. Customize presentations to address customer pain points, highlight key features and benefits, and align solutions with customer needs. Consultative Selling: Adopt a consultative selling approach to understand customer requirements, diagnose problems, and recommend tailored solutions that meet their business objectives. Build rapport, credibility, and trust with customers by offering valuable insights and expertise. Product Knowledge: Develop a deep understanding of the company's products or services, including features, functionalities, pricing, and competitive advantages. Stay updated on product updates, industry trends, and market developments to effectively position offerings in the marketplace. Sales Pipeline Management: Manage sales pipelines and opportunities through CRM (Customer Relationship Management) systems or sales tracking tools. Track leads, prospects, and sales activities, and update records with accurate information to ensure visibility and accountability. Sales Quoting and Proposal Preparation: Prepare sales quotes, proposals, and contracts for prospects, outlining pricing, terms, and service agreements. Collaborate with sales support teams, such as pricing specialists or solution architects, to develop customized proposals that address customer needs. Follow-Up and Relationship Building: Follow up with prospects at various stages of the sales cycle to nurture relationships, address questions, and overcome objections. Maintain regular communication with prospects through emails, phone calls, and social media to keep them engaged and interested. Sales Negotiation and Closing: Negotiate pricing, terms, and contract agreements with prospects to secure sales and achieve revenue targets. Handle objections, address concerns, and provide solutions that meet the needs and budgets of customers while maximizing profitability for the company. Cross-Selling and Upselling: Identify opportunities to cross-sell or upsell additional products or services to existing customers based on their needs, usage patterns, or business challenges. Present relevant offers and recommendations to increase customer lifetime value and revenue potential. Customer Service and Support: Provide excellent customer service and support to prospects throughout the sales process, addressing their inquiries, concerns, and requests in a timely and professional manner. Liaise with internal teams to resolve customer issues and ensure customer satisfaction. Sales Reporting and Analysis: Prepare regular sales reports, forecasts, and performance metrics to track progress against sales targets and objectives. Analyze sales data, trends, and performance indicators to identify opportunities for improvement and develop action plans to drive sales growth. Continuous Learning and Development: Pursue ongoing training, professional development, and skill enhancement opportunities to improve sales techniques, product knowledge, and communication skills. Stay updated on industry best practices and sales methodologies to enhance sales effectiveness. Team Collaboration: Collaborate with sales colleagues, managers, and cross-functional teams to share insights, coordinate efforts, and support collective sales goals. Participate in sales meetings, training sessions, and team-building activities to foster a collaborative and results-driven sales culture. Adherence to Sales Processes and Policies: Follow established sales processes, guidelines, and compliance standards to ensure consistency, accuracy, and integrity in sales practices. Adhere to ethical principles, legal regulations, and company policies governing sales activities and customer interactions.