Guest Relations and Customer Service: Greeting guests and visitors warmly upon arrival, providing assistance with check-in and check-out procedures. Addressing guest inquiries, requests, and complaints promptly and professionally to ensure a positive experience. Reservations Management: Managing room reservations, cancellations, and modifications using hotel management software or booking systems. Confirming reservations, sending booking confirmations, and coordinating special requests or room assignments. Front Desk Operations: Operating the front desk, including answering phone calls, emails, and handling walk-in inquiries. Providing information about hotel facilities, services, local attractions, and dining options to guests. Check-in and Check-out Procedures: Processing guest arrivals and departures efficiently, verifying identification, collecting payments, and issuing room keys. Ensuring accuracy in billing, updating guest profiles, and preparing necessary documentation. Payment Processing and Cash Handling: Accepting cash, credit card, or electronic payments for room charges, deposits, and incidental expenses. Reconciling daily transactions, preparing cashier reports, and maintaining accurate records of financial transactions. Safety and Security: Monitoring the lobby area and entrances to ensure guest safety and security. Following hotel procedures for handling emergencies, including fire alarms, medical emergencies, and evacuations. Communication and Coordination: Communicating effectively with housekeeping, maintenance, and other hotel departments to fulfill guest requests and resolve issues. Coordinating with bell staff for luggage assistance, transportation arrangements, and guest amenities. Administrative Tasks: Performing administrative duties, such as filing, faxing, photocopying, and preparing reports for management. Maintaining confidentiality of guest information and adhering to data protection policies. Hospitality and Professionalism: Demonstrating a friendly and professional demeanor, providing personalized service, and anticipating guest needs. Upholding the hotel's standards of hospitality, cleanliness, and guest satisfaction at all times. Problem Solving and Decision Making: Resolving guest issues and complaints effectively, escalating complex situations to supervisors or managers as needed. Making quick and informed decisions to ensure guest satisfaction and operational efficiency.