Customer Service: Greeting visitors, clients, or guests in a friendly and professional manner. Front office staff provide assistance, answer inquiries, and address concerns promptly to ensure a positive customer experience. Reception Duties: Managing incoming calls, emails, and inquiries and directing them to the appropriate personnel or department. Front office staff operate telephone switchboards, route calls, take messages, and provide information to callers as needed. Appointment Scheduling: Coordinating appointments, meetings, and reservations for clients, customers, or patients. Front office staff use scheduling software or appointment books to manage calendars, schedule appointments, and confirm reservations. Check-in and Check-out: Assisting with the check-in and check-out process for guests, patients, or visitors. Front office staff verify identification, collect necessary information, process payments, and issue room keys or visitor badges as required. Administrative Support: Providing administrative support to office staff, managers, or executives as needed. Front office staff assist with tasks such as data entry, filing, photocopying, faxing, and document preparation to ensure efficient office operations. Information Management: Maintaining accurate records, files, and databases related to visitors, appointments, reservations, and other administrative matters. Front office staff organize and update information to facilitate access and retrieval as required. Security Procedures: Enforcing security protocols and procedures to ensure the safety and security of personnel, visitors, and assets. Front office staff monitor access to the premises, issue visitor badges, and assist with emergency procedures as necessary. Cash Handling: Handling cash transactions, payments, and receipts in accordance with established procedures and guidelines. Front office staff process payments, issue receipts, and reconcile cash drawers to maintain accurate financial records. Conflict Resolution: Resolving conflicts, complaints, or issues that arise with customers, visitors, or clients in a professional and diplomatic manner. Front office staff listen to concerns, offer solutions, and escalate unresolved issues to management when necessary. Hospitality Services: Providing hospitality services such as offering refreshments, arranging transportation, or providing directions to guests or visitors. Front office staff ensure that guests feel welcome and comfortable during their visit or stay. Communication Liaison: Serving as a communication liaison between different departments, teams, or individuals within the organization. Front office staff relay messages, coordinate communications, and facilitate information exchange to ensure smooth collaboration. Professional Appearance and Conduct: Maintaining a neat and professional appearance and adhering to workplace dress code and grooming standards. Front office staff demonstrate professionalism, courtesy, and respect in all interactions with customers, colleagues, and visitors.