Front Office Staff Job in Kollam

Kollam, Kerala Full Time Date: 09 April 2024

Job description

Receptionist: The receptionist is often the first point of contact for visitors and callers. Responsibilities include greeting visitors, answering phone calls, directing inquiries to the appropriate departments or individuals, and providing general information about the organization. Customer Service Representative: Customer service representatives assist customers with inquiries, complaints, product or service information, and general assistance. They handle customer interactions via phone, email, live chat, or in-person, ensuring prompt and courteous service. Sales Representative: Sales representatives engage with customers to promote products or services, generate leads, and facilitate sales transactions. They may conduct sales presentations, negotiate terms, and follow up with customers to close deals and achieve sales targets. Front Desk Clerk: Front desk clerks perform administrative tasks such as check-in and check-out procedures for guests in hotels, resorts, or other hospitality establishments. They assist guests with reservations, room assignments, billing inquiries, and concierge services. Office Manager: Office managers oversee front office operations and administrative functions, including scheduling, staffing, budgeting, and resource management. They ensure efficient workflow, coordinate office activities, and supervise front office staff to deliver high-quality service. Administrative Assistant: Administrative assistants provide administrative support to executives, managers, or departments within the organization. Responsibilities may include managing calendars, scheduling appointments, coordinating meetings, and handling correspondence. Concierge: Concierge staff assist guests or clients with special requests, reservations, travel arrangements, and recommendations for dining, entertainment, or local attractions. They provide personalized assistance to enhance the customer experience and meet individual needs. Guest Relations Officer: Guest relations officers focus on ensuring guest satisfaction and addressing any issues or concerns during their interactions with the organization. They handle guest feedback, complaints, and requests for assistance, striving to resolve issues promptly and maintain positive relationships. Call Center Agent: Call center agents handle incoming calls from customers or clients, addressing inquiries, providing assistance, and resolving issues efficiently. They may also make outbound calls for sales, follow-ups, or customer satisfaction surveys. Retail Associate: Retail associates assist customers in retail stores or outlets by providing product information, assisting with purchases, processing transactions, and maintaining store cleanliness and organization.