Ensuring timely and accurate customer service. Scheduling shifts and supervising front-office personnel including receptionists? security guards and call center agents. Training and supporting office staff. Handling complaints and specific customers requests. They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. As a front office manager, you are responsible for overseeing the daily operations of the front office of a company or organization, and ensuring that staff perform their duties in an appropriate manner.