Ensuring timely and accurate customer service. Scheduling shifts and supervising front-office personnel including receptionists? security guards and call center agents. Training and supporting office staff. Handling complaints and specific customers requests. The Office Manager is responsible for overseeing the general administrative functions and any events or activities in the office. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication, key-record keeping and coordination among departments. Front Office Managers are one of the most important roles in managing office space, improving customer satisfaction and customer loyalty. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. Ensuring timely and accurate customer service. Scheduling shifts and supervising front-office personnel including receptionists? security guards and call center agents. Training and supporting office staff. Handling complaints and specific customers requests.