Ensuring timely and accurate customer service. Scheduling shifts and supervising front-office personnel including receptionists? security guards and call center agents. Training and supporting office staff. Handling complaints and specific customers requests. Supporting, training, and supervising front office staff. Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Handling customer complaints and special requests. Scheduling staff shifts and managing other HR-related tasks. A front office manager enjoys several benefits and drawbacks in their role. Some of the benefits include having a dynamic and diverse work environment, interacting with different people and cultures, having a high level of responsibility and autonomy, and receiving recognition and rewards for their achievements.