Customer Service: Greet and welcome guests, visitors, or customers in a friendly and professional manner. Provide assistance, answer inquiries, and address any concerns or requests promptly and courteously. Reception Duties: Manage the reception area by maintaining a neat and organized appearance, ensuring that it is clean, clutter-free, and well-stocked with supplies such as brochures, forms, and promotional materials. Telephone and Email Handling: Answer incoming phone calls, route calls to the appropriate departments or individuals, and take messages accurately. Respond to emails or inquiries received via the organization's general email address in a timely and professional manner. Appointment Scheduling: Schedule appointments, meetings, or reservations for clients, customers, or staff members using scheduling software or manual booking systems. Coordinate schedules, confirm appointments, and send reminders as needed. Visitor Management: Register and sign in visitors, issue visitor badges or passes, and notify appropriate personnel of visitor arrivals. Ensure compliance with security protocols and escort visitors to designated areas as required. Mail Handling: Receive and distribute incoming mail, packages, and deliveries to the appropriate recipients or departments. Prepare outgoing mail for pickup or courier delivery and ensure accurate postage and addressing. Administrative Support: Provide administrative assistance to other departments or staff members as needed. Assist with photocopying, scanning, filing, data entry, and other clerical tasks to support efficient office operations. Cash Handling: Handle cash transactions such as collecting payments, issuing receipts, and processing refunds or exchanges for products or services. Maintain accurate records of cash transactions and reconcile cash drawers at the end of each shift. Information Dissemination: Disseminate information to staff, clients, or visitors regarding organizational policies, procedures, events, or promotions. Keep updated on company news, announcements, and relevant information to provide accurate and timely assistance. Problem Solving: Address and resolve customer complaints, concerns, or issues in a proactive and professional manner. Listen attentively, empathize with customers' needs, and work towards finding satisfactory solutions to ensure customer satisfaction. Security and Safety: Monitor access to the premises, enforce security protocols, and ensure the safety of employees, visitors, and assets. Respond to security incidents, emergencies, or alarms according to established procedures. Multitasking and Time Management: Handle multiple tasks simultaneously and prioritize responsibilities effectively to meet deadlines and maintain workflow efficiency. Stay organized and focused in a fast-paced environment while maintaining attention to detail.