greeting clients and setting a positive office atmosphere. answering the phone, taking messages and redirecting calls to respective offices. organising and maintaining files and records and updating them when necessary. creating and maintaining updated documents and spreadsheets. Front office executives are responsible for managing the front desk and reception area of an office. Serving as the initial point of contact for clients and visitors, they are responsible for creating a great first impression of the company.The front office role is to get in direct contact with customers and is, typically, the first place that customers come to when they arrive at the company. By asking them questions, the front desk will learn more information about the client, thus helping the customers out.answering the phone, taking messages and redirecting calls to respective offices. organising and maintaining files and records and updating them when necessary. creating and maintaining updated documents and spreadsheets. overseeing the sorting and distribution of incoming mails.