answering the phone, taking messages and redirecting calls to respective offices. organising and maintaining files and records and updating them when necessary. creating and maintaining updated documents and spreadsheets. overseeing the sorting and distribution of incoming mails. Front Desk Associates tend to have more specialized duties and are often found in industries where guest or patient services are a central part of their role. Receptionists, on the other hand, typically have more general administrative responsibilities and can be found in a broader range of organizations. Front office services are the services that are directly involved in the customer service process. They consist of the people and processes that make up the initial contact between a customer and a business. This includes customer service representatives, receptionists, sales staff, and other customer-facing employees.