A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies. In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm's front office operations. The functions of the front office generally generate the majority of revenue for a firm.