Team Leadership: Leading and supervising the team of employees working on the floor, including sales associates, servers, or other staff members. Providing guidance, support, and motivation to ensure they perform their duties effectively. Staff Training and Development: Training new hires on company policies, procedures, product knowledge, and customer service standards. Providing ongoing coaching and development opportunities to enhance the skills and performance of team members. Shift Management: Planning and organizing shift schedules to ensure adequate coverage during peak hours and special events. Assigning tasks and responsibilities to staff members based on their skills and availability. Customer Service: Ensuring that customers receive prompt, courteous, and attentive service at all times. Addressing customer inquiries, concerns, and complaints promptly and professionally to ensure customer satisfaction. Sales and Performance Monitoring: Monitoring sales performance and productivity metrics, such as sales targets, average transaction value, and customer satisfaction scores. Taking proactive measures to address any performance issues and improve team performance. Inventory Management: Overseeing inventory levels and stock replenishment to ensure products are available for customers. Conducting regular stock checks and coordinating with the inventory control team to manage stock levels effectively. Safety and Compliance: Ensuring compliance with health and safety regulations, including maintaining a clean and safe working environment, proper handling of equipment, and adherence to food safety standards (if applicable). Quality Assurance: Monitoring the quality of products and services provided to customers, ensuring adherence to company standards and procedures. Conducting regular inspections and audits to identify areas for improvement. Communication and Coordination: Serving as a liaison between frontline staff and upper management, relaying important information, feedback, and concerns. Facilitating effective communication and collaboration among team members to achieve common goals. Problem Solving: Handling any operational issues or challenges that arise during the shift, such as equipment malfunctions, staff shortages, or customer complaints. Taking proactive steps to resolve issues quickly and minimize disruptions to business operations. Performance Evaluation: Conducting performance evaluations and providing feedback to team members on their performance, strengths, and areas for improvement. Recognizing and rewarding outstanding performance to motivate staff members. Administrative Tasks: Completing various administrative tasks, such as preparing shift reports, maintaining employee records, and processing payroll. Ensuring accuracy and compliance with company policies and procedures.