Floor Sales Executive Job in Wayanad

Wayanad, Kerala Full Time Date: 11 June 2024

Job description

Customer Engagement and Assistance: Greeting customers as they enter the store and engaging them in friendly and helpful interactions. Assisting customers in finding products that meet their needs, providing product information, and offering recommendations as needed. Product Knowledge and Demonstration: Developing a thorough understanding of the products or services offered by the store, including features, benefits, pricing, and promotions. Demonstrating product features and functionalities to customers, highlighting key selling points and addressing any questions or concerns they may have. Sales Presentation and Persuasion: Using persuasive sales techniques to encourage customers to make purchases and upsell or cross-sell additional products or services. Tailoring sales pitches and recommendations to match the preferences, interests, and budget of individual customers. Customer Service and Support: Providing exceptional customer service throughout the sales process, from initial greeting to post-purchase assistance. Addressing customer inquiries, resolving issues, and handling returns or exchanges in accordance with store policies and procedures. Inventory Management and Merchandising: Monitoring product inventory levels, restocking shelves, and ensuring that merchandise is displayed attractively and prominently. Participating in store merchandising activities such as setting up displays, arranging product layouts, and promoting seasonal or promotional items. Transaction Processing and Payment Handling: Processing sales transactions accurately and efficiently using point-of-sale (POS) systems or cash registers. Handling cash, credit card payments, and other forms of payment securely and following proper procedures for reconciliation and reporting. Promotions and Marketing: Promoting store events, promotions, and special offers to customers to drive foot traffic and increase sales. Distributing promotional materials, such as flyers or brochures, and encouraging customers to participate in loyalty programs or sign up for newsletters. Product Feedback and Market Insights: Gathering feedback from customers regarding product preferences, satisfaction levels, and suggestions for improvement. Providing feedback to store management and relevant departments regarding customer preferences, market trends, and competitor activities. Team Collaboration and Communication: Collaborating with other sales associates, store managers, and support staff to ensure a positive and cohesive working environment. Communicating effectively with colleagues regarding product updates, sales goals, and customer feedback to coordinate efforts and achieve common objectives. Personal Development and Training: Participating in training sessions, workshops, and product knowledge sessions to enhance sales skills, product knowledge, and customer service abilities. Continuously seeking opportunities for personal growth and development to improve performance and advance within the organization.