Floor Sales Executive Job in Thodupuzha

Thodupuzha, Kerala Full Time Date: 17 May 2024

Job description

Customer Assistance: Greet customers as they enter the store, approach them on the sales floor, and offer assistance in finding products or answering questions. Provide personalized recommendations based on customers' preferences, budget, and intended use. Product Knowledge: Develop a deep understanding of the products or services offered by the store, including features, specifications, pricing, and promotions. Stay updated on new arrivals, trends, and industry developments to effectively assist customers and drive sales. Demonstrations and Samples: Conduct product demonstrations, trials, or samples to showcase product features, functionality, and quality. Encourage customers to interact with products and experience their benefits firsthand to facilitate purchasing decisions. Cross-Selling and Upselling: Identify opportunities to cross-sell or upsell additional products or accessories that complement customers' purchases. Suggest related items, upgrades, or bundles to enhance the customer's shopping experience and maximize sales revenue. Closing Sales: Guide customers through the sales process, including product selection, sizing, and customization. Handle objections, address concerns, and overcome obstacles to finalize sales and achieve sales targets. Order Processing: Process customer orders, including ringing up purchases, processing payments, and arranging delivery or pickup as needed. Ensure accuracy in pricing, discounts, and transaction details to prevent errors and discrepancies. Merchandising: Assist with merchandising activities such as restocking shelves, arranging displays, and maintaining product presentation standards. Ensure that products are attractively displayed, properly labeled, and easy for customers to locate. Customer Follow-Up: Follow up with customers after purchases to ensure satisfaction, address any issues or concerns, and encourage repeat business. Build relationships with customers through personalized communication and attentive service. Inventory Management: Monitor inventory levels, track product availability, and communicate stock shortages or replenishment needs to management. Assist with inventory counts, stock transfers, and receiving shipments as directed. Promotions and Marketing: Promote sales events, discounts, or special offers to customers and encourage participation. Distribute promotional materials, such as flyers or coupons, and communicate key selling points to attract customers' interest. Customer Feedback: Solicit feedback from customers regarding their shopping experience, product preferences, and satisfaction levels. Listen attentively to customer feedback, address concerns proactively, and relay valuable insights to management for improvement. Team Collaboration: Collaborate with colleagues, supervisors, and other departments to coordinate sales efforts, share product knowledge, and achieve sales objectives. Communicate effectively with team members to ensure a cohesive and supportive work environment.