Customer Engagement: Greeting customers as they enter the showroom, understanding their needs, and providing information about available vehicles, features, and specifications. Product Presentation: Demonstrating vehicles to customers, highlighting key features, benefits, and options. Answering questions about vehicle performance, safety features, fuel efficiency, and technology. Sales Negotiation: Discussing pricing, financing options, trade-ins, and incentives with customers. Negotiating terms to reach a mutually agreeable sales price and close the sale. Test Drives: Arranging and conducting test drives for customers interested in specific vehicles. Providing guidance and explaining vehicle features during the test drive. Customer Relationship Management: Building rapport with customers to understand their preferences, budget, and vehicle requirements. Following up with prospective buyers to maintain communication and facilitate the sales process. Closing Sales: Guiding customers through the paperwork and documentation required for vehicle purchases. Ensuring all necessary documents are completed accurately and in compliance with dealership policies and legal requirements. Lead Management: Following up on leads generated through inquiries, referrals, and marketing campaigns. Maintaining a database of prospective customers and tracking interactions using CRM systems. Product Knowledge: Staying informed about current automotive trends, models, features, and competitive offerings. Continuously updating knowledge through training sessions and manufacturer updates. Sales Targets and Goals: Meeting or exceeding sales targets and quotas set by the dealership. Working towards achieving individual and team sales goals to contribute to overall dealership success. Customer Satisfaction: Ensuring high levels of customer satisfaction throughout the sales process. Addressing customer concerns or issues promptly and professionally. Team Collaboration: Working closely with sales managers, finance managers, and other departments within the dealership. Collaborating to provide seamless customer service and support throughout the buying journey. Compliance and Ethics: Adhering to dealership policies, industry regulations, and ethical standards in all interactions with customers and stakeholders.