Customer Engagement: You greet customers as they enter the store or showroom, offering assistance and guiding them through the shopping experience. Your goal is to provide excellent customer service and create a positive first impression. Product Knowledge: Floor Sales Executives have a deep understanding of the products or services offered by the organization. You familiarize yourself with product features, specifications, benefits, and pricing to effectively communicate with customers and address their inquiries. Product Demonstration: You demonstrate products to customers, highlighting key features and benefits to help them make informed purchasing decisions. This may involve providing hands-on demonstrations, explaining product functionality, and answering questions about the product. Assisting Customers: Floor Sales Executives assist customers in selecting products that meet their needs and preferences. This includes listening actively to customers' requirements, offering recommendations based on their preferences, and providing personalized assistance throughout the shopping process. Cross-Selling and Upselling: You identify opportunities to cross-sell or upsell additional products or accessories to customers. This involves suggesting complementary items, upgrades, or related products to enhance the customer's shopping experience and increase sales revenue. Processing Sales Transactions: Floor Sales Executives process sales transactions efficiently and accurately using the organization's point-of-sale (POS) system. This includes ringing up purchases, processing payments, issuing receipts, and managing exchanges or returns as needed. Maintaining Product Displays: You ensure that product displays are well-organized, visually appealing, and stocked with inventory. This involves arranging merchandise according to display guidelines, replenishing stock as needed, and keeping the sales floor clean and tidy. Customer Follow-Up: Floor Sales Executives follow up with customers after the sale to ensure satisfaction and encourage repeat business. This may involve sending thank-you notes, following up on delivery or installation arrangements, and addressing any post-purchase inquiries or concerns. Promotions and Marketing: You promote sales and special promotions to customers, informing them about discounts, offers, and promotional events. This may involve distributing flyers, displaying promotional signage, and communicating promotional messages effectively to drive sales. Team Collaboration: Floor Sales Executives collaborate with colleagues and team members to achieve sales targets and deliver exceptional customer service. This includes sharing product knowledge, coordinating sales activities, and supporting team members as needed to ensure a seamless shopping experience for customers.