Floor Sales Executive Job in Alappuzha

Alappuzha, Kerala Full Time Date: 01 May 2024

Job description

Customer Engagement: Greet customers as they enter the store, approach them proactively, and engage them in conversation to understand their needs and preferences. Provide personalized assistance and guidance throughout their shopping experience. Product Knowledge: Develop a thorough understanding of the products or services offered by the store, including features, specifications, pricing, and promotions. Stay updated on new arrivals, product launches, and industry trends to effectively communicate product benefits to customers. Product Demonstration: Conduct product demonstrations or trials to showcase product features, functionality, and quality to customers. Provide hands-on experience with products, allowing customers to interact with them and make informed purchase decisions. Customer Education: Educate customers about product features, benefits, and usage instructions. Answer questions, address concerns, and provide recommendations based on customers' needs, preferences, and budget constraints. Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or accessories to customers based on their needs and purchase history. Suggest complementary items, bundles, or upgrades to enhance the customer's shopping experience and increase sales revenue. Closing Sales: Use persuasive selling techniques and closing strategies to encourage customers to make a purchase. Overcome objections, handle pricing negotiations, and guide customers through the purchasing process to successfully close sales transactions. Order Processing: Process sales transactions accurately and efficiently using point-of-sale (POS) systems or other retail software. Handle cash, credit card transactions, and other payment methods in compliance with store policies and procedures. Inventory Management: Monitor product inventory levels, replenish merchandise on the sales floor, and ensure adequate stock availability to meet customer demand. Conduct inventory counts, stock audits, and merchandise replenishment tasks as needed. Visual Merchandising: Assist with visual merchandising efforts, including product displays, signage, and store layout. Ensure that products are presented attractively, organized effectively, and labeled correctly to enhance the overall shopping experience. Customer Service: Provide exceptional customer service at all times, addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. Handle customer feedback professionally and escalate unresolved issues to management as needed. Sales Targets and Performance Metrics: Meet or exceed sales targets, quotas, and performance metrics set by management. Track personal sales performance, analyze sales data, and implement strategies to maximize sales revenue and achieve sales objectives. Team Collaboration: Collaborate with fellow sales associates, store managers, and other team members to achieve collective sales goals and deliver a positive shopping experience for customers. Share product knowledge, sales techniques, and best practices with colleagues to enhance overall sales performance.