Staff Supervision and Training: Supervise, train, and motivate floor staff, including sales associates, servers, or customer service representatives. Floor Managers ensure team members adhere to company policies, maintain professional conduct, and deliver exceptional customer service. Daily Operations Management: Oversee daily operations on the floor, such as opening and closing procedures, staff scheduling, and task delegation. Floor Managers coordinate workflow, assign responsibilities, and monitor performance to achieve operational objectives and meet customer expectations. Customer Service Excellence: Maintain a customer-focused approach by greeting and assisting customers, handling inquiries, resolving complaints, and ensuring a positive customer experience. Floor Managers monitor service levels, address customer concerns promptly, and uphold service standards. Inventory and Stock Control: Monitor inventory levels, merchandise displays, and stock replenishment to optimize product availability and presentation on the sales floor. Floor Managers coordinate with inventory control teams, manage stock rotations, and implement merchandising strategies to maximize sales opportunities. Sales Performance and Targets: Set sales targets, monitor sales performance metrics, and analyze sales trends to achieve revenue goals and profitability targets. Floor Managers coach team members on sales techniques, upselling strategies, and promotional campaigns to drive sales growth. Quality and Hygiene Standards: Ensure compliance with health, safety, and hygiene regulations within the assigned area. Floor Managers enforce cleanliness standards, food safety protocols (if applicable), and workplace safety measures to create a safe and welcoming environment for customers and staff. Team Communication and Coordination: Foster effective communication and collaboration among floor staff, management, and other departments. Floor Managers conduct team meetings, provide updates on operational goals, and facilitate cross-functional cooperation to achieve overall business objectives. Problem Solving and Decision Making: Address operational challenges, resolve conflicts, and make informed decisions to maintain efficiency and resolve issues promptly. Floor Managers handle customer complaints, manage emergencies, and escalate complex issues to higher management as needed. Performance Evaluation and Feedback: Conduct performance evaluations, provide constructive feedback, and recognize top performers within the team. Floor Managers support employee development through coaching, training programs, and performance improvement initiatives. Continuous Improvement Initiatives: Implement process improvements, operational efficiencies, and customer service enhancements to optimize floor operations and exceed performance benchmarks. Floor Managers stay informed about industry trends, customer preferences, and market changes to adapt strategies accordingly.