Staff Management: Supervise and manage floor staff, including sales associates, servers, and customer service representatives. Assign duties, set expectations, and provide guidance to ensure tasks are completed efficiently and effectively. Training and Development: Conduct training sessions for new hires and ongoing training for existing staff to ensure they are knowledgeable about products, services, and company policies. Provide coaching and feedback to help staff improve their skills and performance. Scheduling: Create and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs. Consider factors such as employee availability, business trends, and workload distribution when creating schedules. Customer Service: Lead by example in delivering exceptional customer service and resolving customer issues or complaints effectively. Monitor interactions between staff and customers to ensure professionalism, courtesy, and attentiveness at all times. Inventory Management: Oversee inventory levels and replenishment processes to maintain adequate stock levels and minimize stockouts. Monitor inventory turnover, track product performance, and implement strategies to optimize inventory management and reduce shrinkage. Visual Merchandising: Coordinate with the merchandising team to ensure that product displays are visually appealing, well-organized, and aligned with brand standards. Monitor display layouts, signage, and product placement to enhance the shopping experience and drive sales. Sales Performance: Monitor sales performance metrics, such as conversion rates, average transaction value, and sales per square foot, to assess the effectiveness of sales strategies and identify opportunities for improvement. Implement initiatives to drive sales growth and meet revenue targets. Health and Safety: Ensure compliance with health and safety regulations and maintain a safe and clean environment for customers and staff. Conduct regular inspections, address potential hazards, and enforce safety protocols to prevent accidents and injuries. Communication: Foster open communication and collaboration among floor staff, management, and other departments. Share relevant information, provide updates on business objectives or initiatives, and solicit feedback to improve operations and employee engagement. Problem Solving: Act decisively to address issues or challenges that arise on the floor, such as staffing shortages, equipment malfunctions, or customer complaints. Use critical thinking and problem-solving skills to identify root causes and implement solutions promptly.