Delivery Executive Job in Thiruvananthapuram

Thiruvananthapuram, Kerala Full Time Date: 06 April 2024

Job description

Package Pickup: Collect packages, parcels, or goods from the designated pickup locations, such as warehouses, distribution centers, or retail stores, according to the assigned delivery route. Route Planning: Plan and optimize delivery routes to ensure timely and efficient delivery of packages. Use navigation systems, maps, or GPS devices to navigate through traffic and reach delivery destinations. Package Sorting and Loading: Organize packages for delivery, sort them based on delivery routes or destinations, and load them onto delivery vehicles securely to prevent damage during transit. Vehicle Inspection: Conduct pre-trip inspections of delivery vehicles to ensure that they are in good working condition. Check for any mechanical issues, safety hazards, or maintenance requirements before starting the delivery route. Safe Driving: Drive delivery vehicles safely and responsibly, obeying traffic laws, speed limits, and road regulations. Exercise caution when maneuvering through traffic, intersections, and congested areas to prevent accidents or collisions. Package Delivery: Deliver packages to the designated delivery addresses accurately and on time. Verify recipient information, obtain signatures for proof of delivery, and handle packages with care to ensure they are delivered intact. Customer Interaction: Interact with customers professionally and courteously during package delivery. Provide excellent customer service by answering questions, addressing concerns, and accommodating special delivery requests. Package Tracking: Use delivery tracking systems or handheld devices to track package status, update delivery statuses, and record delivery confirmations in real-time. Keep customers informed about the status of their deliveries as needed. Problem Resolution: Handle delivery-related issues, such as missing packages, delivery delays, or address discrepancies, promptly and effectively. Communicate with customers, supervisors, or dispatchers to resolve problems and ensure customer satisfaction. Cash Handling (if applicable): Collect cash payments or cash-on-delivery (COD) payments from customers for goods delivered, issue receipts, and maintain accurate records of cash transactions. Vehicle Maintenance: Perform routine maintenance tasks on delivery vehicles, such as refueling, checking fluid levels, and inspecting tires, to ensure they are in optimal operating condition. Report any vehicle maintenance issues or repairs needed to the appropriate personnel. Adherence to Regulations: Comply with transportation regulations, safety standards, and company policies governing delivery operations. Adhere to delivery schedules, deadlines, and service level agreements (SLAs) to meet customer expectations. Documentation and Reporting: Complete delivery logs, route sheets, and delivery manifests accurately to record delivery activities and document any incidents or deviations from standard procedures. Inventory Management (if applicable): Assist with inventory management tasks, such as counting inventory, reconciling delivery quantities, and updating inventory records, to ensure accuracy and accountability. Continuous Improvement: Seek feedback from supervisors, customers, or colleagues to identify opportunities for improvement in delivery processes, service quality, and customer satisfaction. Implement suggestions, best practices, or efficiency measures to enhance delivery operations.