Delivery Executive Job in Mavelikara

Mavelikara, Kerala Full Time Date: 11 May 2024

Job description

Route Planning: You plan delivery routes efficiently to maximize productivity and minimize travel time. This involves considering factors such as delivery locations, traffic conditions, and vehicle capacity. Loading and Unloading: You load products or packages onto delivery vehicles safely and securely, ensuring that they are properly arranged to prevent damage during transit. Upon arrival at the destination, you unload items and verify their condition. Driving and Navigation: You drive delivery vehicles to designated locations, following traffic laws and safety regulations. You use navigation tools or GPS devices to find the most optimal routes and navigate unfamiliar areas. Delivery Execution: You deliver products or packages to customers' doorsteps or specified locations, adhering to delivery schedules and deadlines. This may involve obtaining signatures or confirmation of receipt from customers and providing excellent customer service. Communication: You communicate effectively with customers, delivery coordinators, and other team members to provide updates on delivery status, address any issues or concerns, and ensure smooth coordination of delivery operations. Vehicle Maintenance: You perform routine maintenance checks on delivery vehicles to ensure they are in good working condition. This includes checking fluid levels, tire pressure, and vehicle cleanliness, as well as reporting any mechanical issues for repairs. Adherence to Policies and Procedures: You adhere to company policies and procedures related to delivery operations, safety guidelines, and customer service standards. This includes following protocols for handling sensitive or fragile items and maintaining confidentiality as required. Inventory Management: You may be responsible for managing inventory levels and ensuring accurate tracking of products or packages during transit. This involves verifying shipment contents, updating inventory records, and reporting discrepancies as needed. Problem Solving: In the event of delivery delays, route changes, or unforeseen obstacles, you use problem-solving skills to resolve issues and ensure that deliveries are completed successfully. This may involve communicating alternative delivery options or coordinating with supervisors to address challenges. Customer Satisfaction: You prioritize customer satisfaction by providing friendly and professional service, addressing customer inquiries or concerns promptly, and going above and beyond to meet customer expectations.