Delivery Executive Job in Kottayam

Kottayam, Kerala Full Time Date: 29 June 2024

Job description

Route Planning and Navigation: Plan delivery routes efficiently to ensure timely delivery of packages or goods. Navigate using GPS or maps to reach destinations and optimize delivery schedules. Package Handling and Loading: Receive and load packages or goods into delivery vehicles safely and securely. Ensure proper handling of fragile or sensitive items to prevent damage during transit. Delivery Execution: Drive delivery vehicles (such as cars, vans, or trucks) to designated locations for package drop-offs. Follow delivery schedules and timelines to meet customer expectations for prompt delivery. Customer Interaction: Interact professionally with customers to confirm delivery details, obtain signatures for receipt of goods, and provide excellent customer service. Address customer inquiries or concerns related to deliveries and ensure customer satisfaction. Documentation and Record-Keeping: Maintain accurate records of deliveries, including delivery logs, mileage logs, and proof of delivery documents. Collect payments or cash on delivery (COD) as required and issue receipts to customers. Vehicle Maintenance and Safety: Perform routine checks on delivery vehicles to ensure they are in good working condition. Adhere to safety protocols and traffic laws to maintain safe driving practices during deliveries. Communication and Coordination: Communicate effectively with dispatchers, supervisors, or warehouse personnel regarding delivery schedules, changes in routes, or customer requests. Coordinate with team members to optimize delivery efficiency and resolve any issues that may arise during deliveries. Adaptability and Problem-Solving: Adapt to changes in delivery schedules, traffic conditions, or unforeseen delays to minimize disruptions in delivery operations. Utilize problem-solving skills to resolve delivery challenges and ensure successful deliveries. Compliance and Regulations: Ensure compliance with local and state regulations governing transportation, vehicle operation, and delivery services. Maintain confidentiality and security of packages and customer information during deliveries. Professionalism and Customer Service: Represent the company professionally and uphold a positive image through courteous behavior and efficient service delivery. Demonstrate reliability, punctuality, and a commitment to meeting or exceeding customer expectations. Physical Requirements: Possess physical stamina and endurance to handle loading/unloading of packages and driving long distances. Lift and carry packages of varying weights and sizes, following proper lifting and safety techniques.