Delivery Executive Job in Kollam

Kollam, Kerala Full Time Date: 25 April 2024

Job description

Route Planning: Plan delivery routes efficiently to optimize time and resources. Consider factors such as distance, traffic conditions, delivery schedules, and customer locations to plan the most cost-effective and timely routes. Loading and Unloading: Load goods onto delivery vehicles safely and securely, ensuring that items are properly stacked, secured, and protected to prevent damage during transit. Unload goods at delivery locations and handle them with care to avoid accidents or breakage. Vehicle Maintenance: Perform routine vehicle inspections, maintenance checks, and minor repairs to ensure that delivery vehicles are in good working condition. Monitor fuel levels, tire pressure, fluid levels, and overall vehicle performance to prevent breakdowns and delays. Delivery Execution: Drive delivery vehicles to designated locations according to the planned routes and schedules. Deliver goods to customers' doorsteps, loading docks, or designated delivery points, verifying delivery addresses and obtaining signatures or confirmation of receipt as required. Customer Interaction: Interact with customers in a professional and courteous manner during deliveries. Provide assistance, answer questions, and address any concerns or issues raised by customers regarding their deliveries. Order Verification: Verify the accuracy and completeness of delivery orders against invoices or delivery manifests. Ensure that the correct items, quantities, and specifications are delivered to customers in accordance with their orders. Communication: Maintain clear and timely communication with dispatchers, supervisors, and customers regarding delivery schedules, delays, or issues encountered during deliveries. Report any incidents, accidents, or vehicle malfunctions promptly to appropriate personnel. Safety Compliance: Adhere to traffic laws, safety regulations, and company policies while operating delivery vehicles. Drive defensively, obey speed limits, use turn signals, and maintain a safe following distance to ensure the safety of yourself and others on the road. Time Management: Manage delivery schedules and time commitments effectively to ensure on-time deliveries. Prioritize urgent deliveries and adjust routes as needed to accommodate changes or unexpected delays. Documentation: Maintain accurate records of delivery activities, including delivery logs, mileage records, fuel receipts, and delivery confirmations. Complete delivery paperwork, reports, and documentation in a timely and accurate manner. Product Knowledge: Develop a thorough understanding of the products or services being delivered, including their features, specifications, and usage instructions. Provide basic product information or assistance to customers upon delivery if needed. Customer Satisfaction: Strive to provide excellent customer service and ensure customer satisfaction with every delivery. Address any issues or complaints promptly, apologize for any inconveniences, and take corrective actions to resolve problems and maintain positive customer relationships.