Delivery Executive Job in Idukki

Idukki, Kerala Full Time Date: 16 April 2024

Job description

Vehicle Transport: Transport new vehicles from manufacturing plants or distribution centers to dealerships for sale or display. Deliver sold vehicles to customers' homes, workplaces, or designated pickup locations. Route Planning: Plan delivery routes efficiently to optimize time, fuel consumption, and vehicle capacity. Consider factors such as traffic conditions, road closures, and weather conditions when planning routes. Vehicle Inspection: Conduct pre-delivery inspections of vehicles to ensure they are in good condition and meet quality standards. Check for any damage, defects, or discrepancies and report them to the appropriate personnel for resolution. Documentation and Paperwork: Prepare delivery documentation, including delivery receipts, invoices, and customer contracts. Ensure all paperwork is complete, accurate, and compliant with regulatory requirements. Customer Service: Provide excellent customer service during the delivery process, addressing any questions or concerns customers may have. Demonstrate vehicle features, functionality, and operation to customers upon delivery. Vehicle Handover: Coordinate with dealership staff or sales representatives to facilitate vehicle handover to customers. Ensure customers understand vehicle warranties, maintenance schedules, and service requirements. Safety and Compliance: Adhere to traffic laws, safety regulations, and company policies while driving and delivering vehicles. Maintain a clean driving record and comply with vehicle inspection and maintenance requirements. Communication: Maintain communication with dispatchers, supervisors, and dealership personnel to provide updates on delivery status and any issues encountered. Report any delays, accidents, or incidents promptly and follow established protocols for resolution. Vehicle Care: Handle vehicles with care during loading, unloading, and transport to prevent damage or scratches. Ensure vehicles are securely fastened and protected from the elements during transit. Problem Resolution: Address any delivery-related problems or issues encountered during the delivery process, such as vehicle breakdowns or delivery delays. Collaborate with relevant stakeholders to find solutions and ensure customer satisfaction. Time Management: Manage delivery schedules effectively to meet delivery deadlines and customer expectations. Prioritize deliveries based on urgency, customer location, and other factors impacting delivery timelines. Professionalism: Present a professional and courteous demeanor when interacting with customers, dealership staff, and other stakeholders. Represent the company in a positive light and uphold the brand image during customer interactions.