Delivery Executive Job in Ernakulam

Ernakulam, Kerala Full Time Date: 20 April 2024

Job description

Package Pickup: Collecting packages or goods from distribution centers, warehouses, or retail outlets for delivery to customers. Delivery executives may use company vehicles or personal vehicles, depending on the employer's policies. Route Planning: Planning delivery routes efficiently to maximize productivity and minimize delivery times. Delivery executives may use GPS navigation systems or route optimization software to plan the most efficient routes and avoid traffic congestion or delays. Package Sorting and Loading: Sorting packages or goods by delivery location and loading them onto delivery vehicles in a safe and organized manner. Delivery executives ensure that packages are properly secured and that delivery vehicles are loaded to capacity while maintaining safety standards. Customer Interaction: Interacting with customers during the delivery process to confirm delivery addresses, obtain signatures or proof of delivery, and answer any questions or concerns. Delivery executives provide courteous and professional service to enhance the customer experience. Package Tracking and Documentation: Using delivery tracking systems or mobile devices to record delivery status, update delivery routes in real-time, and maintain accurate delivery records. Delivery executives may also handle paperwork such as delivery receipts or invoices as needed. Safety and Compliance: Adhering to safety protocols and traffic laws while driving delivery vehicles. Delivery executives ensure that delivery vehicles are properly maintained, conduct pre-trip inspections, and comply with company policies and regulatory requirements. Problem Resolution: Addressing any delivery issues or challenges that arise, such as incorrect addresses, inaccessible delivery locations, or damaged packages. Delivery executives communicate effectively with customers and coordinate with supervisors or support teams to resolve issues promptly.