Customer Interaction: Interact with customers in-person, over the phone, or through digital channels to address inquiries, provide information, and assist with their needs regarding vehicle purchases, service appointments, parts orders, and other dealership-related matters. Customer Assistance: Assist customers with test drives, vehicle demonstrations, and product presentations, providing detailed information on vehicle features, specifications, pricing, financing options, and promotions to help them make informed purchasing decisions. Appointment Scheduling: Schedule service appointments, test drives, vehicle deliveries, and other dealership appointments for customers, coordinating with service advisors, sales staff, and other departments to ensure timely and convenient scheduling. Follow-up Communication: Follow up with customers after sales or service transactions to ensure satisfaction, address any concerns or issues they may have, and solicit feedback on their dealership experience to identify areas for improvement. Customer Feedback Management: Collect, document, and analyze customer feedback, reviews, and satisfaction surveys to gauge customer sentiment, identify trends, and implement corrective actions or service enhancements to improve overall customer satisfaction and loyalty. Complaint Resolution: Handle customer complaints, disputes, or escalations in a professional and empathetic manner, investigating issues, proposing solutions, and taking necessary actions to resolve customer concerns and restore their confidence in the dealership. Relationship Building: Build and nurture long-term relationships with customers by maintaining regular contact, sending personalized communications, and providing value-added services such as vehicle maintenance reminders, special offers, and loyalty rewards programs. Customer Education: Educate customers on vehicle maintenance best practices, warranty coverage, service intervals, and available dealership amenities and services to empower them to properly care for their vehicles and maximize their ownership experience. Product Knowledge: Stay informed about the dealership's product lineup, features, specifications, pricing, and competitive advantages, continuously updating your product knowledge to effectively engage with customers and address their inquiries. Sales Support: Support sales staff in identifying customer needs, qualifying leads, and facilitating vehicle sales transactions by providing customer insights, coordinating test drives, and assisting with paperwork and documentation as needed. Database Management: Maintain accurate customer records, contact information, and communication history in the dealership's customer relationship management (CRM) system, ensuring data integrity, confidentiality, and compliance with data protection regulations. Team Collaboration: Collaborate with sales, service, parts, finance, and other dealership departments to coordinate customer interactions, share information, and deliver seamless customer experiences across all touchpoints.