Handling Inquiries: Responding to customer inquiries, concerns, and complaints through various communication channels such as phone, email, or social media. Providing Support: Offering assistance and guidance to customers regarding products, services, billing, and technical issues. Building Relationships: Cultivating positive relationships with customers by providing excellent service, addressing their needs promptly, and ensuring satisfaction. Resolving Issues: Resolving customer complaints and conflicts effectively and efficiently to maintain customer loyalty and goodwill. Gathering Feedback: Collecting feedback from customers to understand their preferences, identify areas for improvement, and enhance the overall customer experience. Cross-selling and Upselling: Identifying opportunities to promote additional products or services to existing customers to increase sales and revenue. Maintaining Records: Keeping accurate records of customer interactions, transactions, and feedback for future reference and analysis. Collaboration: Collaborating with other departments such as sales, marketing, and product development to address customer needs and improve customer satisfaction.