Collection Executive Job in Kollam

Kollam, Kerala Full Time Date: 16 April 2024

Job description

Account Monitoring: Monitor accounts receivable aging reports to identify overdue accounts and prioritize collection efforts based on the severity of delinquency. Contacting Debtors: Initiate contact with debtors via phone calls, emails, letters, or in-person visits to remind them of their outstanding obligations and negotiate repayment terms. Negotiation and Payment Arrangements: Negotiate payment arrangements with debtors based on their financial circumstances, such as installment plans or settlements, while ensuring compliance with company policies and legal regulations. Resolving Disputes: Address any disputes or discrepancies related to outstanding invoices or payments and work to resolve them in a timely and amicable manner to facilitate payment. Documentation: Maintain accurate records of all communication and correspondence with debtors, including payment agreements, promises to pay, and any relevant documentation to support collection efforts. Compliance: Ensure compliance with applicable laws and regulations governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA) or other relevant regulations in your jurisdiction. Customer Service: Provide professional and courteous customer service to debtors while firming enforcing payment deadlines and following up on overdue accounts. Reporting: Prepare regular reports on collection activities, account statuses, and progress towards collection goals for management review. Collaboration: Coordinate with internal departments such as sales, customer service, and accounting to resolve issues impacting collection efforts and improve overall accounts receivable management processes. Continuous Improvement: Identify opportunities to optimize collection processes, streamline workflows, and implement best practices to improve collection efficiency and reduce bad debt. Legal Action: In cases of persistent non-payment or default, collaborate with legal counsel to initiate legal proceedings or escalate collection efforts as necessary while adhering to legal and ethical guidelines.