Cashier Job in Thiruvananthapuram

Thiruvananthapuram, Kerala Full Time Date: 28 June 2024

Job description

Processing Transactions: Ringing up purchases and processing payments from customers using cash registers or point-of-sale (POS) systems. Accepting payments in the form of cash, credit cards, debit cards, mobile payments, or other electronic methods. Customer Service: Greeting customers, addressing inquiries, and providing assistance in a friendly and courteous manner. Resolving customer complaints, issues with transactions, or inquiries about products or services. Cash Handling and Reconciliation: Counting and verifying cash, coins, and checks at the beginning and end of shifts to ensure accuracy. Balancing cash drawers and reconciling discrepancies in cash transactions. Sales and Upselling: Recommending additional products, services, or promotional items to customers to increase sales and enhance customer experience. Processing returns, refunds, or exchanges according to store policies and procedures. Record-Keeping and Reporting: Maintaining transaction records, receipts, and daily sales reports. Providing accurate and timely reports to management regarding sales, inventory levels, and cash flow. Security and Compliance: Adhering to cash handling procedures and security protocols to prevent theft, fraud, or unauthorized transactions. Ensuring compliance with company policies, as well as legal and regulatory requirements related to financial transactions. Product Knowledge: Familiarizing oneself with products or services offered by the business to effectively answer customer questions and provide recommendations. Staying informed about promotions, discounts, and special offers to inform customers and drive sales. Team Collaboration: Collaborating with other cashiers, sales associates, and team members to maintain efficient operations and meet customer service goals. Assisting with tasks such as stocking shelves, organizing merchandise, or maintaining cleanliness in the checkout area as needed. Communication Skills: Communicating clearly and effectively with customers and colleagues, especially during busy periods or when handling multiple tasks simultaneously. Listening attentively to customer concerns and addressing them promptly and professionally. Continuous Improvement: Seeking opportunities for professional development and improvement in cashiering skills, product knowledge, and customer service techniques. Providing feedback to management on ways to enhance efficiency, customer satisfaction, and overall store performance.