Cashier Job in Kollam

Kollam, Kerala Full Time Date: 19 April 2024

Job description

Customer Service: Greet customers warmly as they enter the establishment and provide assistance with locating products, answering inquiries, and addressing concerns. Maintain a friendly and courteous demeanor throughout the interaction. Transaction Processing: Scan or manually enter items for purchase into the point-of-sale (POS) system, ensuring accuracy in pricing and product codes. Process various forms of payment, including cash, credit cards, debit cards, and mobile payments, and provide receipts to customers. Cash Handling: Count and reconcile cash drawers at the beginning and end of shifts to ensure accuracy. Make change for customers, handle cash transactions efficiently, and follow cash handling procedures to minimize errors and discrepancies. Product Knowledge: Familiarize yourself with the products and services offered by the business to assist customers with their purchases. Provide recommendations, offer information about promotions or discounts, and upsell products when appropriate. Bagging and Packaging: Bag or package customers' purchases carefully, ensuring that items are handled with care and packaged securely. Arrange items neatly in bags or containers and offer assistance with carrying or loading purchases if needed. Returns and Exchanges: Process returns, exchanges, or refunds according to company policies and procedures. Verify the condition and eligibility of returned items, issue refunds or store credits, and update inventory records as necessary. Sales Reporting: Maintain accurate records of sales transactions, including cash, credit card, and other payment methods. Prepare sales reports, reconcile cash registers, and balance cash drawers at the end of each shift. Security and Loss Prevention: Follow security protocols and procedures to prevent theft, fraud, and loss of merchandise or cash. Monitor for suspicious behavior, check identification for age-restricted purchases, and adhere to cash handling and security policies. Cleanliness and Organization: Keep the cashier area clean, organized, and free of clutter. Stock bags, receipt paper, and other supplies as needed, and perform routine cleaning tasks to maintain a tidy and presentable checkout area. Team Collaboration: Collaborate with other cashiers, sales associates, and store personnel to ensure smooth operation of the checkout process. Communicate effectively with coworkers and supervisors to coordinate tasks and resolve issues. Customer Satisfaction: Strive to provide a positive and seamless checkout experience for customers, minimizing wait times and ensuring accuracy in transaction processing. Thank customers for their business and invite them to return in the future.