A branch manager is an employee who oversees the operations of a branch of a bank or financial institution. The branch manager's responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues. Oversee branch operations, including customer service, sales, and financial transactions. Ensure compliance with all applicable laws, regulations, and policies. Develop and maintain relationships with customers and other stakeholders. Identify and implement process improvements to increase efficiency and reduce costs.