Billing Coordination: Coordinate with various departments (such as sales, customer service, and finance) to gather necessary information for invoicing and billing purposes. Verify completeness and correctness of billing details before sending invoices to customers. Billing System Maintenance: Enter billing data into the organization's billing system or accounting software accurately and promptly. Update customer records, billing addresses, payment terms, and other relevant information as needed. Payment Processing: Receive and process payments from customers through various payment methods, such as checks, credit cards, and electronic transfers. Reconcile payments received with invoices issued and maintain accurate records of transactions. Billing Disputes Resolution: Investigate and resolve billing discrepancies or disputes raised by customers. Communicate with customers, sales representatives, or other relevant parties to address concerns and ensure timely resolution. Accounts Receivable Management: Monitor accounts receivable balances and aging reports to track outstanding invoices and overdue payments. Follow up with customers on overdue invoices and initiate collection efforts as necessary. Credit Memos and Adjustments: Process credit memos, refunds, adjustments, and write-offs in accordance with company policies and procedures. Maintain documentation and approvals for credit adjustments. Financial Reporting: Assist in preparing billing reports, financial statements, and analysis related to billing activities. Provide accurate and timely information to support financial reporting and decision-making processes. Compliance and Documentation: Ensure compliance with billing regulations, contractual terms, and accounting principles. Maintain confidentiality of financial information and adhere to data protection policies. Customer Service: Respond to inquiries from customers regarding billing issues, account balances, and payment status. Provide courteous and prompt customer service to address customer queries and resolve issues effectively. Process Improvement: Identify opportunities for process improvements in billing operations to enhance efficiency, accuracy, and customer satisfaction. Recommend and implement changes to streamline billing processes and reduce errors. Training and Support: Provide training and support to other staff members or departments on billing procedures, software systems, and best practices. Foster knowledge sharing and collaboration to improve overall billing operations.