Generating Invoices: Billing staff are responsible for generating invoices for solar energy services provided to customers. This includes compiling information on products or services delivered, calculating charges based on contract terms or usage metrics, and preparing invoices in accordance with established billing procedures. Reviewing Contracts and Agreements: Billing staff review customer contracts, agreements, and service orders to ensure that invoicing is conducted in accordance with contractual terms, pricing schedules, and billing cycles. They verify billing details against contract terms and address any discrepancies or billing exceptions as needed. Addressing Customer Inquiries: Billing staff serve as a point of contact for customer inquiries related to billing, invoices, and payment processing. They respond to customer queries promptly, provide explanations of billing charges or discrepancies, and resolve billing-related issues to ensure customer satisfaction. Processing Payments: Billing staff process customer payments received via various payment methods, such as credit cards, checks, electronic funds transfers, or online payment portals. They record payment transactions accurately, apply payments to customer accounts, and reconcile payment records with invoiced amounts. Managing Accounts Receivable: Billing staff monitor accounts receivable balances and aging reports to track outstanding customer invoices and payment delinquencies. They follow up with customers on overdue accounts, send payment reminders or collection notices, and initiate collection efforts to recover outstanding balances. Billing Reconciliation: Billing staff reconcile billing records with sales orders, service tickets, and other documentation to ensure accuracy and completeness of invoicing. They verify that all billable services or products are accounted for and properly reflected in customer invoices. Billing System Maintenance: Billing staff maintain billing systems and software platforms used to generate invoices, track billing data, and manage customer accounts. They update customer information, pricing structures, and billing parameters as needed to reflect changes in contracts or service agreements. Reporting and Analysis: Billing staff prepare billing reports and analysis to track billing performance metrics, monitor revenue trends, and identify opportunities for process improvements or efficiency gains. They provide insights and recommendations to management based on billing data and analysis. Compliance and Documentation: Billing staff ensure compliance with regulatory requirements, industry standards, and company policies related to billing practices, data privacy, and financial reporting. They maintain accurate documentation of billing transactions, audit trails, and internal controls to support compliance efforts.