Generating Invoices: Prepare and generate invoices for products sold or services rendered to customers or clients. Ensure that invoices are accurate, complete, and compliant with contractual terms, pricing agreements, and regulatory requirements. Billing Verification: Verify the accuracy of billing information, including pricing, quantities, discounts, and tax calculations, before issuing invoices to customers. Review sales orders, contracts, and billing documentation to ensure consistency and correctness. Billing Systems Management: Utilize billing software or enterprise resource planning (ERP) systems to manage billing processes efficiently. Enter billing data, update customer records, and generate invoices in accordance with established procedures and workflows. Customer Billing Queries: Respond to customer inquiries, requests, and disputes related to billing and invoicing. Provide clarification, resolve discrepancies, and address billing issues promptly and professionally to maintain positive customer relationships. Payment Processing: Process payments received from customers, including checks, credit card payments, electronic funds transfers (EFTs), and other payment methods. Apply payments accurately to customer accounts and reconcile payment records with invoices and accounts receivable balances. Accounts Receivable Management: Monitor accounts receivable balances and aging reports to track outstanding invoices and overdue payments. Follow up with customers to collect overdue balances, send payment reminders, and escalate collection efforts as necessary to minimize delinquencies. Billing Reconciliation: Reconcile billing records with sales orders, contracts, and other transactional documents to ensure accuracy and completeness. Identify and resolve discrepancies or inconsistencies in billing data to maintain data integrity and financial accuracy. Billing Compliance: Ensure compliance with billing policies, procedures, and regulatory requirements, such as tax laws, accounting standards, and billing regulations. Adhere to internal controls, segregation of duties, and audit requirements to mitigate risks and maintain financial integrity. Reporting and Analysis: Generate billing reports, metrics, and performance indicators to monitor billing activity, identify trends, and assess billing performance. Analyze billing data to identify opportunities for process improvements, revenue optimization, and cost reduction. Cross-Functional Collaboration: Collaborate with other departments, such as sales, finance, customer service, and operations, to address billing-related issues, resolve billing disputes, and streamline billing processes. Communicate effectively with internal stakeholders to ensure alignment and coordination of billing activities. Continuous Improvement: Identify opportunities for process optimization, automation, and efficiency gains in billing operations. Propose and implement enhancements to billing systems, workflows, and procedures to improve accuracy, productivity, and customer satisfaction. Customer Billing Education: Educate customers on billing processes, payment options, and billing policies to promote transparency and understanding. Provide guidance and support to customers to help them navigate billing-related inquiries and transactions effectively.