Generating Invoices: Prepare and issue invoices to customers for products sold or services rendered. Ensure that invoices are accurate, complete, and sent in a timely manner according to established billing cycles. Verifying Billing Information: Review sales orders, contracts, and other documentation to verify billing details, such as pricing, quantities, and billing terms. Confirm that billing information aligns with contractual agreements and company policies. Calculating Charges: Calculate charges, fees, taxes, and discounts as applicable based on the terms of sale or service agreements. Ensure accuracy in calculating totals and applying appropriate adjustments or credits. Processing Payments: Receive and process payments from customers through various payment methods, such as cash, checks, credit/debit cards, electronic transfers, or online payment platforms. Record payments accurately and update customer accounts accordingly. Managing Accounts Receivable: Monitor accounts receivable balances, aging reports, and outstanding invoices. Follow up with customers on overdue payments, send reminders, and initiate collection efforts as needed to minimize delinquencies. Resolving Billing Discrepancies: Investigate and resolve billing discrepancies or disputes raised by customers. Communicate with internal departments, such as sales or customer service, to clarify billing issues and reconcile accounts. Customer Inquiries and Support: Respond to customer inquiries regarding billing statements, invoices, payment options, and account balances. Provide assistance and support to resolve billing-related issues and address customer concerns promptly and professionally. Maintaining Billing Records: Maintain accurate and organized billing records, including invoices, payment receipts, customer correspondence, and billing history. Ensure that documentation is filed securely and readily accessible for auditing or reporting purposes. Reporting and Analysis: Generate billing reports, financial statements, and analysis of billing performance metrics. Monitor key performance indicators (KPIs) such as billing accuracy, timeliness of payments, and accounts receivable turnover to assess billing department performance. Compliance and Documentation: Ensure compliance with billing regulations, accounting standards, and company policies. Maintain documentation of billing procedures, controls, and internal audit trails to support financial integrity and regulatory compliance. Software Proficiency: Utilize billing software, accounting systems, and financial management tools to streamline billing processes, automate routine tasks, and improve efficiency. Stay updated on software updates and enhancements to maximize system capabilities. Collaboration with Cross-Functional Teams: Collaborate with other departments, such as sales, finance, and customer service, to coordinate billing activities and resolve issues impacting billing operations. Share information and insights to improve billing processes and customer satisfaction.