Billing Staff Job in Thiruvananthapuram

Thiruvananthapuram, Kerala Full Time Date: 19 April 2024

Job description

Invoice Preparation: Generate invoices for goods sold or services rendered to customers or clients. Ensure that invoices are accurate, complete, and compliant with company policies, contract terms, and regulatory requirements. Billing Verification: Verify the accuracy of billing information, including pricing, quantities, discounts, and taxes, before issuing invoices to customers. Cross-check invoices against purchase orders, contracts, or sales agreements to ensure consistency and correctness. Data Entry: Enter billing data, transaction details, and customer information into billing systems or accounting software accurately and efficiently. Maintain organized records and documentation of billing transactions for future reference and auditing purposes. Billing Adjustments: Process billing adjustments, corrections, or credit memos as needed, such as refunds, discounts, or billing errors. Collaborate with relevant departments, such as sales or customer service, to resolve billing discrepancies or disputes promptly. Billing Cycles: Manage billing cycles and timelines to ensure that invoices are generated and distributed in a timely manner according to established schedules. Monitor billing deadlines, follow up on outstanding invoices, and send reminders to customers for overdue payments. Payment Processing: Receive and process payments from customers through various payment methods, including checks, credit cards, electronic funds transfers, and online payment platforms. Record payments accurately and reconcile accounts receivable balances accordingly. Customer Communication: Communicate with customers regarding billing inquiries, payment reminders, and overdue accounts. Provide assistance, clarification, or resolution to customers' billing-related questions or concerns in a professional and courteous manner. Account Reconciliation: Reconcile billing records with financial statements, accounts receivable reports, and bank statements to ensure accuracy and completeness. Investigate and resolve discrepancies or variances between billing records and financial records. Reporting and Analysis: Prepare billing reports, aging analyses, and account summaries to track billing performance, identify trends, and assess the financial health of accounts receivable. Provide insights and recommendations for improving billing processes and reducing outstanding balances. Compliance and Regulations: Adhere to billing policies, procedures, and regulatory requirements, including data privacy laws, tax regulations, and industry standards. Stay updated on changes to billing regulations and implement necessary adjustments to ensure compliance. Customer Relationship Management: Build and maintain positive relationships with customers by providing excellent billing services and addressing their needs and concerns promptly and professionally. Foster trust and loyalty through transparent and accurate billing practices. Team Collaboration: Collaborate with other departments, such as finance, sales, and customer service, to streamline billing processes, resolve issues, and optimize customer satisfaction. Communicate effectively and coordinate efforts to achieve common goals and objectives.