Guest Billing: Prepare and process bills accurately for guest services, including accommodations, dining, spa treatments, recreational activities, and other incidental expenses incurred during their stay at the resort. Check-Out Process: Assist guests with the check-out process by providing them with an itemized bill detailing their charges. Collect payment for their outstanding balance and handle cash, credit card, debit card, or other forms of payment securely and in accordance with resort policies and procedures. Invoicing: Generate invoices for corporate clients, group bookings, and event organizers based on agreed-upon terms and contractual agreements. Ensure accuracy in invoicing details, including billing addresses, billing periods, and applicable taxes or surcharges. Payment Processing: Process payments received from guests, corporate clients, and other sources, recording transactions accurately in the resort's billing system or property management system. Reconcile payments against outstanding balances and issue receipts or payment confirmations as needed. Credit Card Authorization: Obtain authorization for credit card payments by verifying cardholder information, obtaining approval from the issuing bank, and documenting authorization codes in accordance with PCI (Payment Card Industry) compliance standards. Billing Disputes: Handle billing inquiries and disputes from guests, addressing their concerns promptly and professionally. Investigate billing discrepancies, resolve errors or misunderstandings, and adjust charges or issue refunds as necessary to ensure guest satisfaction. Account Reconciliation: Reconcile billing records with accounts receivable ledgers to ensure accuracy and completeness of financial data. Investigate and resolve any discrepancies or variances identified during the reconciliation process. End-of-Day Procedures: Perform end-of-day closing procedures for billing operations, including balancing cash drawers, reconciling transactions, and preparing daily financial reports for management review. Customer Service: Provide friendly and courteous customer service to guests during the billing process, answering questions, addressing concerns, and assisting with special requests related to billing or payment. Documentation and Recordkeeping: Maintain accurate records of billing transactions, payment receipts, and guest accounts in accordance with accounting principles and regulatory requirements. Ensure confidentiality and security of sensitive financial information. Billing System Maintenance: Update and maintain billing software or property management system with current guest information, rates, and billing preferences. Troubleshoot technical issues, perform system updates, and provide training to staff as needed. Compliance and Regulations: Ensure compliance with all relevant laws, regulations, and industry standards related to billing practices, consumer protection, and data privacy. Maintain up-to-date knowledge of regulatory requirements and implement best practices to ensure compliance.