Invoice Preparation: Generating invoices for products or services rendered to customers based on sales orders, contracts, or agreements. Ensuring accuracy in pricing, quantities, discounts, and terms as per the customer’s purchase or service agreement. Billing Cycle Management: Managing the billing cycle, which includes reviewing sales orders, verifying billing details, and processing invoices within established timelines. Coordinating with sales, finance, and other departments to resolve any discrepancies or issues affecting billing. Customer Billing Support: Addressing customer inquiries related to billing, invoices, payment terms, and account balances. Providing explanations and clarification on invoice details and resolving billing disputes or discrepancies promptly. Payment Processing: Receiving and processing payments from customers, including checks, credit card payments, electronic transfers, and other forms of payment. Updating accounting records and reconciling payments received with outstanding invoices. Accounts Receivable Management: Monitoring accounts receivable aging reports to track outstanding invoices and follow up on overdue payments. Sending reminders, statements, and collection notices to customers as necessary to facilitate timely payments. Billing Systems and Software: Utilizing billing and accounting software to enter data, generate invoices, and maintain billing records. Ensuring data accuracy and integrity in the billing system and making necessary updates or corrections as needed. Reporting and Analysis: Generating regular reports and analysis related to billing activities, accounts receivable status, and payment trends. Providing insights and recommendations to management on improving billing processes and reducing outstanding balances. Compliance and Documentation: Ensuring compliance with company policies, accounting principles, and regulatory requirements related to billing and invoicing. Maintaining proper documentation and records of billing transactions, invoices, and payment receipts. Team Collaboration: Collaborating with cross-functional teams, including sales, customer service, and finance, to streamline billing processes and resolve customer issues. Participating in team meetings and training sessions to enhance knowledge of billing procedures and software tools. Customer Service Excellence: Providing exceptional customer service by responding promptly to customer inquiries, addressing concerns professionally, and maintaining positive relationships. Upholding high standards of professionalism and integrity in all interactions with customers and internal stakeholders.