Invoicing: Generating and issuing invoices to customers or clients for products sold or services rendered. Ensuring that invoices are accurate, complete, and compliant with billing terms, pricing agreements, and contractual obligations. Billing System Management: Operating billing software or systems to input billing data, generate invoices, and track billing activities. Maintaining accurate records of billing transactions, customer accounts, and payment status in the billing system. Billing Accuracy: Reviewing billing data and documentation for accuracy and completeness before invoicing. Verifying pricing, quantities, discounts, and other billing details to ensure alignment with sales orders, contracts, and pricing agreements. Billing Disputes Resolution: Investigating and resolving billing discrepancies or disputes raised by customers or internal stakeholders. Communicating with customers, sales representatives, and other departments to address billing issues and reconcile accounts receivable. Payment Processing: Processing payments received from customers, including checks, credit card payments, electronic transfers, and other payment methods. Recording payment information, updating customer accounts, and reconciling payments against outstanding invoices. Credit Control: Monitoring accounts receivable aging reports to identify overdue invoices and outstanding balances. Following up with customers to remind them of payment due dates, resolve payment delays, and facilitate timely payment collections. Credit and Collections: Assessing creditworthiness of customers and establishing credit limits or terms based on credit risk assessment. Managing collections activities for overdue accounts, including sending payment reminders, issuing past-due notices, and initiating collection calls or emails. Billing Analysis and Reporting: Analyzing billing data, trends, and metrics to identify opportunities for process improvement, cost reduction, and revenue enhancement. Generating billing reports, dashboards, and analytics to track billing performance and KPIs. Customer Communication: Communicating with customers regarding billing inquiries, payment arrangements, and account updates. Providing assistance and support to customers regarding billing-related issues or questions. Compliance and Regulations: Ensuring compliance with billing regulations, accounting standards, and industry guidelines governing billing practices. Adhering to legal requirements, data privacy regulations, and billing disclosure policies. Cross-functional Collaboration: Collaborating with sales, finance, customer service, and other departments to streamline billing processes, resolve billing-related issues, and improve overall customer satisfaction. Sharing insights and feedback to support cross-functional initiatives and projects. Continuous Improvement: Identifying opportunities for process optimization, automation, and efficiency gains in the billing process. Participating in training, workshops, and continuous learning activities to enhance billing skills and knowledge.