Guest Billing: Prepare invoices for guests based on their usage of resort facilities, amenities, and services, such as accommodations, dining, spa treatments, recreational activities, and other incidentals. Verification of Charges: Review charges incurred by guests during their stay, ensuring accuracy and adherence to resort pricing policies. Verify room rates, meal charges, additional services, and any applicable discounts or promotions. Data Entry and Record-keeping: Enter billing information into the resort's billing system accurately and promptly. Maintain detailed records of guest transactions, payments received, and outstanding balances. Billing Inquiries: Respond to guest inquiries regarding billing statements, charges, and payment options. Provide explanations, clarifications, and assistance in resolving billing discrepancies or disputes in a courteous and timely manner. Payment Processing: Accept various forms of payment from guests, including cash, credit cards, debit cards, checks, and electronic transfers. Process payments accurately, issue receipts, and reconcile cash drawer or payment accounts at the end of each shift. Credit Control: Monitor guest credit limits, outstanding balances, and payment terms to ensure timely collection of receivables. Follow up with guests on overdue payments, initiate payment reminders, and escalate delinquent accounts to management as necessary. Financial Reporting: Generate daily, weekly, and monthly reports summarizing billing activity, revenue collections, and outstanding accounts receivable. Provide financial data and analysis to management for decision-making purposes. Account Reconciliation: Reconcile guest accounts with third-party billing sources, such as travel agencies, corporate accounts, and online booking platforms. Verify commission payments, adjustments, and reconciliations to ensure accuracy. Tax Compliance: Calculate and apply applicable taxes, surcharges, and service fees to guest invoices in compliance with local tax regulations and accounting standards. Maintain records of tax liabilities and prepare tax reports for submission as required. Customer Service: Provide excellent customer service to guests during the billing process, addressing inquiries, concerns, and requests promptly and professionally. Ensure a positive guest experience by resolving issues efficiently and courteously. Cross-functional Collaboration: Collaborate with other resort departments, including front office, housekeeping, food and beverage, and finance, to coordinate billing processes and resolve billing-related issues. Communicate effectively with colleagues to ensure smooth operations and guest satisfaction. Continuous Improvement: Identify opportunities to streamline billing processes, enhance efficiency, and improve accuracy in billing operations. Recommend system enhancements, process improvements, or training initiatives to optimize billing functions.